Frequently Asked Questions

Common Q&A's

Q:      Do you design custom bouquets and wedding sets?

A:      Absolutely, in fact, about 95% of The Faux Bouquets work is custom designed to each clients preferences!  No request is too simple or elaborate. Flowers are our passion and we'd love to design something incredible for you!  Designing bold, beautiful and unique bridal bouquets, bridesmaid's bouquets, dapper boutonnieres, lush corsages, floral crowns, trendy table centerpieces, garlands, arch swags, and aisle decor for your upcoming wedding day are always a joy.  We also can make pretty much anything else that you have your heart set on for your special day...even a tiny floral dog-collar for your pup to wear at the celebration!  This ensures a well-coordinated and cohesive look throughout your florals.  So, yes!
 

Q:      How long will my order take?

A:      It's best to allow no less than 2-3 weeks for completion on an order.  If your need your blooms sooner that that, no need to worry, as rush spots are available, but limited.  Availability does fluctuate working in the amazing and beautiful bridal world, so dates are only secured upon purchase of a listing, as we work on a first come, first serve basis to ensure proper shopping time, design time and pretty outcomes for each client as a courtesy for quality customer service!
 

Q:      Do you offer discounts or wedding packages?

A:      Of course!  The Faux Bouquets would LOVE to earn your beautiful business!  Therefore, there are Weekly Specials that can easily be found on our website.  These specials cannot be combined and often change, so make sure to save that hard earned money when you can!
 

Q:    Why should I choose faux vs. fresh?

A:  Faux blooms are a fabulous choice to decorate your wedding, event or home as they are pretty your entire event, don't wilt or stain your dress, are more durable and typically don't break easily.  Faux blooms are traditionally more cost friendly compared to fresh blooms too, since everything is in season and blooming!  Choosing faux allows you to see your florals before you say, "I do" so that you can be sure the floral style is just right!  Best thing, you can have your blooms as a keepsake afterwards!
 

Q:      How fast do you respond to my messages?

A:      The Faux Bouquets is pretty good about replying within 24 hours or less to every email you send Monday - Friday.  The only times that we don't reply as quickly are on Friday afternoons or Saturday and Sunday since we take our weekends off, "unplugged".
 

Q:      Are exact replicas possible?

A:      We wish, but sadly no.  Slight variations do occur with redesigns and exact replicas are nearly impossible.  Artificial elements often are discontinued or updated to a new style.  However, The Faux Bouquets always tries to complete a remake close in finish and feel.  You may wonder why we continue to list specific items in our shop if some stems have been discontinued, but we always make sure to list items made in the past, as it in some ways, it is our portfolio to show the variety of styles to happily provide you with.
 

Q:      Do you allow returns?

A:      Unfortunately not at this time, as The Faux Bouquets specially purchases blooms for every client, based on their dreamy palette.  However, we work very closely with you during the planning stage to ensure your complete confidence and excitement before designing your item(s).

 

How To Place a Custom Order

We Need Pretty Pics

We know there are so many gorgeous photos, but we request you narrow it down to your most favorite 3-4 inspiration photos of bouquets and styles you have fallen in love with and that you want your order designed after, as we will make your order after this combination of pics! 


Let's Bloom Out Your Wedding

From the Floral Menu, please let us know what items and quantities you are wanting to order. Once we have that little bit of info, we will set up a Custom Listing for you with the photos and flower wish-list so you can see how things are looking.


The Little Details

To perfect your Custom Listing, we will further add in any design details you would love to see, such as ribbon colors or making a bouquet with a bit more ivory/blush etc.


Time To Order

Once the most perfect of floral plans is outlined, your Custom Listing is ready to be purchased. We'll send you a confirmation email of your order and schedule a date for your order to be completed. We will specially purchase blooms to design your order and then get those blooms carefully handmade up for you!

A Little Shipping Info

Basic Information

Orders are shipped with tracking and coverage (purchase value) via FedEx.  Your order is carefully packaged in sturdy boxes with packing paper inside to keep things neat and tidy during transit. 


Your order is guaranteed to be in top notch condition when we drop off your package for shipping. However, after it is out of our tender loving care, we unfortunately cannot be responsible for how the package is handled.  If a claim is needed in an unfortunate event, you are provided the tracking and/or customs numbers to file with FedEx and The Faux Bouquets is not responsible. 


If your package ships to an undeliverable or incorrect address, you are responsible for any costs to resend or redirect the package.  


International Shipping

Every non-custom listing is marked as "$0.00" for international shipping quotes so that our listings are visible to everyone.  Please know, international shipping is NOT FREE and you will receive a second, "Shipping Invoice" listing sent to you for final confirmation on your order. 


Any other fees such as customs, taxes, duty fees etc. are your responsibility.  


We are happy to provide shipping quotes before you order with us!  Just send us your postal code and the items you are interest in ordering so we can quote as accurately as possible for you!


Transit Time

Your order will ship out the next business day (Monday - Friday) after your completion date based on what weekday your completion date falls, which is assigned upon order received. For example, if your completion date falls on a Tuesday, we would ship your order on Wednesday. If your completion date falls on a Friday, we would ship your order on the following Monday. If this does not work for you, please let us know prior to purchase, as we want to accommodate you as best possible! 


Most United States packages take 3-5 days for FedEx Ground deliveries (Mon-Fri).


Most International packages take 5-9 days for FedEx Economy Air deliveries.


If you desire expedited shipping services, please let us know prior to purchase, as we are happy to accommodate these requests!


Signature Confirmation 

If you would like signature confirmation service for the delivery of your package, this is a $7 upgrade that needs to be requested prior to shipping your order.  


This service will require a direct signature and personal hand-off upon delivery to ensure your package is not left on your doorstep by FedEx.

Upgrade Services

Extra Details (with Refundable Upgrade Fees)

Extra Details 

Cost | Additional 20% of Order Total


We now offer a new program for clients who want upgraded service or *alterations allowed for their order.  With our “Extra Details” upgrade service you will receive a few extra perks other clients do not receive with their purchase, such as:


1. Photos of your order when it's fully designed on your assigned completion date.

2. We will wait a full 24 hours to hear your “approval to ship” or “let’s make some alterations”.

3. You will be allowed one (1) round of *alterations on your order.

4. When the alterations are completed, we will send you a new set of completion photos.

5. We will wait another full 24 hours to hear your “approval to ship” or “let’s make some alterations”.  However, a second round of alterations will result in a new fee to cover the additional time and materials need for the new requests, based on what is requested.


*Alterations 

DO include: 

• trimming out any disliked blooms, accents, or foliage’s

• making an addition of a new filler, accent, or foliage – but not new focal bloom

• exchanging one (1) focal bloom to a completely new style of focal bloom, as that does not alter ordered sizing

• changing stem ribbon wrappings to a new color from our Classic Collection

• requested alternations completed within one (1) week

DO NOT include: 

• making an addition (not exchange) of a new focal bloom, as that does alter ordered sizing

• changing stem ribbon wrappings to colors outside our Classic Collection or adding on laces, pearls or other “upgrade” stem wrappings

• a complete remake of your order

• a refund for your orde


Fully Refundable "Extra Details" Upgrade Fees


All of our items are specially shopped and designed for which is why all purchases are final. However, this program is the ONLY refundable purchase we allow, and that is …your “Approval to Ship”!  Our goal is to design your order just as you envisioned the very first time!  In regards to what we call a “Win-Win"


We will fully refund your “Extra Details” upgrade fee if you “approve to ship” without any alteration requests.  That’s right, if we made everything just dreamy on round one, then we will return your upgrade fee back to you as a thank you for saving us time and materials – as that really is what the “Extra Details” costs are collected for in the first place.

Rush Completion

Rush Completion

Cost | Additional 20% of Order Total


We book our calendar on a first come, first serve basis regardless of order size.  We are happy to let you know the soonest availability we have to complete your order on our design calendar, just in case expedited shipping methods would be a simple solution.


If the soonest availability we have open on our design calendar does not work for your needs, we do offer Rush Completion time-slots on our calendar that can be completed in sometimes as little as a one-week turnaround time.  


1.  These Rush Completion calendar openings are very limited and are secured on a first come, first serve basis as well.  


2.  Rush Completion calendar openings are an additional 20% of your order total (before shipping), as we expedite your flower shopping needs on our end and book your order outside our normal business hours. 

 

3.  Rush Completion orders require a specially set-up “Rush Completion” listing outlining your order, or linking an already placed order number to it.  This listing is very important, as it is the only way we can distinguish your rush-order from regular-order timeframes.  Within that specially set-up listing, we will note your NEED-BY date, so we can properly assign your Rush Completion date on our calendar once you officially purchase this upgrade.  


4.  We will send you a confirmation email after you purchase with your assigned date of completion, or in rare-cases, refund your order in full if all of the Rush Completion dates are spoken for and we cannot fulfill your order by your needed date, as much as we hoped to!


Expedited Shipping & Signature Confirmation

Expedited Shipping

Cost | Varies 


Please review our Policies section for the most up-to-date Shipping Information.  Orders are shipped with tracking and coverage (purchase value) via FedEx Ground, the most cost friendly of FedEx's services.  Most United States packages take 3-5 days for FedEx Ground deliveries (Mon-Fri).  Most International packages take 5-9 days for FedEx Economy Air deliveries.


If you desire expedited shipping services, please let us know prior to purchase, as we are happy to accommodate these requests!  


To accurately quote your expedited shipping options we will need:

1.  Postal Code

2.  What you will be ordering, as that will allow us to calculate the box size needed and determine the weight of the package.


Signature Confirmation

Cost | Additional $7 to your orders Shipping Costs


If you would like signature confirmation service for the delivery of your package, this is an upgrade that needs to be requested prior to shipping your order.  


This service will require a direct signature and personal hand-off upon delivery of your package(s) to ensure your package is not left on your doorstep by FedEx.